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Effective date November 3, 2026. Updated November 10, 2026.
These policies explain the day-to-day rules for Members, Guests, youth participants, approved supervisors, spectators and others admitted to PBX Pickleball Club. They form part of your accepted PBX Membership Agreement and PBX Participation Agreement and Waiver, including its parent or guardian presentation, where incorporated. References to the Agreement mean the applicable agreement and version you accepted, including any earlier combined PBX Membership and Participation Agreement and Waiver. These policies do not replace an accepted agreement or reduce its protections. A copy of your accepted agreement and applicable policies is available from PBX. Capitalized terms have the meanings in the applicable accepted agreement.
Your accepted Agreement governs any conflict, including payment-dispute safeguards, suspension and termination, closure relief, and material-change notice, cancellation and refund rights. Non-waivable statutory rights are unaffected. Material adverse changes to core Membership terms or benefits require the individual notice and cancellation/refund protections in the Agreement; posting a revised page or continuing to use PBX does not replace required notice or consent. Separate service-specific terms must be supplied before purchase. Private events follow their signed event terms.
For full information about personal information, security recording, service providers and privacy rights, read the PBX Privacy Policy.
Request Membership cancellation at any time by emailing info@playpbx.com or speaking with staff in person. PBX confirms the request and effective date in writing. No additional 30-day notice period applies. Monthly cancellation takes effect at the end of the current paid billing period or the applicable minimum commitment, if later, including approved hold extensions. Annual cancellation stops continuation at prepaid expiry. Access continues until the effective date, subject to the Agreement's suspension/termination rules. Statutory cancellation, material-change, PBX-termination and closure remedies take precedence over ordinary term-end and no-refund rules.
Your selected plan, minimum commitment, opening-linked activation, payment schedule, renewal, Founder protection, age transition and fee-change protections are in the Agreement and your Membership Purchase Details. After statutory cooling-off, ordinary voluntary early annual cancellation does not create an unused-balance refund unless PBX agrees in writing; medical circumstances or relocation do not automatically create that entitlement. Proper earlier charges remain payable. Rejoining is subject to current pricing and availability; the current joining fee is $0.
All active plans are eligible for one free continuous billing-month hold per rolling 12 months after 3 paid months of active Membership. Annual prepayment alone does not complete 3 active months. Request at least 7 days before the next billing date at info@playpbx.com; approval is required before the hold starts, and holds are not retroactive. A request cancelled before the hold begins does not use the allowance. Once started, the hold uses the allowance, including an early return; unused days cannot be banked or divided into later blocks.
No Membership dues or hold fee apply during an approved hold. Facility/service access, bookings and program attendance are suspended; Account data, booking history and ratings are preserved. Only the days actually paused extend the minimum commitment, annual expiry and Founder preferred-rate protection. A hold does not add a cancellation notice requirement. You may request cancellation during a hold, subject to the adjusted term and statutory rights.
Access and normal billing resume on the agreed end date. For an early return, PBX must confirm the date and charge before access resumes. A monthly Member pays a full monthly fee plus HST for a new full billing cycle on that date; PBX cancels the former schedule to avoid overlap. An annual Member pays no additional Membership dues and retains all remaining prepaid service time. PBX does not charge twice for overlapping service.
If you believe a charge, cancellation or credit is incorrect, contact info@playpbx.com preferably within 30 days of the transaction. PBX makes reasonable efforts to provide an initial response or progress update within 10 business days. Complex matters may take longer; this is not a guaranteed resolution deadline and does not shorten statutory or payment-provider deadlines. An internal determination does not limit your legal or payment-provider rights.
Contacting PBX first is encouraged but is not a condition of exercising those rights. A good-faith dispute or chargeback alone does not create a fee, suspension or misconduct finding; an unsuccessful dispute or chargeback loss alone does not establish fraud. PBX may investigate, contest a dispute and seek amounts properly owing. PBX will not automatically recharge a disputed/reversed payment, collect twice or require withdrawal of a dispute to continue/restore access, review the matter or provide a remedy due.
Undisputed unpaid amounts follow the Agreement's ordinary non-payment rules. If a disputed payment is reversed and later properly established as owing, PBX gives written notice of the balance and basis with a reasonable opportunity to pay. Subject to law and payment-provider rights, suspension requires at least 10 unpaid days after that new notice; termination requires at least 30 unpaid days after that notice and a final warning. The periods do not run from the original due date. Established fraud or deliberate abuse follows the conduct process. Only reasonable documented direct costs legally recoverable from established wrongful conduct may be recovered; no automatic chargeback fee applies.
Cancel at least 24 hours before the scheduled start to receive the full court charge as Account credit with no cancellation charge. Fewer than 24 hours before start, PBX retains the court charge without credit or refund. A later rebooking by another player does not change that treatment; the released slot becomes available to others.
The booking organizer or authorized PBX staff may cancel the whole court Booking until its scheduled start to release the inventory. Use your Account or request staff assistance. A participant's withdrawal does not cancel the whole court Booking. Permission to cancel late does not extend the 24-hour credit deadline.
If PBX cancels a paid court reservation, it refunds the full amount to the original payment method, including associated unused Guest admission charges. Amounts paid using Account credit are restored as credit. You may choose an alternative booking or Account credit instead of a cash refund. Guest admission after check-in is addressed under Guest access below.
A court no-show occurs when the organizer leaves the booked court unused without cancelling the whole Booking before its scheduled start. It is attributed to that organizer, not an absent individual participant. A Bluetooth or check-in failure alone does not establish a no-show. PBX retains the court charge without credit or refund.
PBX issues warnings after the first and second court no-shows. A third within a rolling 30-day period results in a seven-day restriction on making NEW Bookings. Existing Bookings are not cancelled and ordinary access is not removed by this restriction. Those bookings and access remain subject to their usual terms.
For a genuine emergency, a manager may grant a limited goodwill credit for a no-show or late cancellation. Normally send the request to info@playpbx.com within 48 hours of the missed Booking. No credit is guaranteed; statutory rights remain unaffected.
For standalone open play or a private lesson, cancellation at least 24 hours before start returns the full session/lesson fee as Account credit. Later cancellation or no-show forfeits that fee without credit or refund, subject to statutory rights.
Other programs, clinics and leagues follow the cancellation windows and refund/credit treatment disclosed before registration and payment, including any rules after a program begins. Camps follow those program rules unless camp-specific terms are disclosed before registration and payment. Private-lesson packages disclose lesson count, price, any validity/expiry period and booking/cancellation/refund terms before purchase. These service-specific terms do not limit statutory rights or PBX-initiated cancellation remedies.
If PBX cancels a paid standalone program, clinic, league session or camp, it provides as much notice as reasonably practicable and promptly refunds the original payment source unless you choose a replacement. If a coach cancels a private lesson, PBX promptly refunds the full lesson fee unless you choose another time or substitute coach. For a cancelled session within a multiweek program or camp, PBX offers a suitable make-up; if none can be arranged, it refunds the fee attributable to that unprovided session to the original payment source. Mandatory Account credit is not substituted for that refund. Other cancellation-related costs or inconvenience are excluded subject to the Agreement and non-waivable law.
Unless expressly stated otherwise, policy credits may be used for future PBX bookings, programs, lessons or other services. They do not expire, are personal to the payer's Account and cannot be transferred or redeemed for cash, except as law requires. They cannot be combined with promotions, discounts or offers unless PBX permits it.
Statutory Membership cancellation rights are set out prominently in your Agreement and apply in addition to these rules, including the ten-day period measured from the later of receiving the written agreement and all services becoming available, and applicable delayed-commencement and other remedies. Give statutory cancellation notice by any means proving its date to PBX at the contact details below. Required statutory refunds are made within 15 days without a cancellation/admin fee or penalty. These operational rules do not replace or restrict those rights.
Treat players, staff, coaches and visitors respectfully. Play fairly and safely, follow reasonable staff directions, respect court assignments/rotations/time limits, and care for the Facility and shared equipment. Report hazards or damage promptly. These standards apply on site and in PBX-related programs, events and digital communications.
Harassment, sexual harassment, discrimination on protected grounds, threats, violence, intimidation, bullying, retaliation, abusive or persistently disruptive conduct are prohibited. So are cheating, deliberate dishonest line calls, manipulating results, equipment throwing/abuse, theft, fraud, reckless or intentional property damage, unauthorized access, account/credential sharing and bypassing check-in or access controls. Disagree with decisions calmly; seek review without disrupting play or reception. Ordinary competitive enthusiasm is welcome; sustained disruptive shouting or outbursts are not.
Firearms and other weapons are prohibited, subject to applicable law and required accommodations. Items must not be carried or used to threaten or unlawfully harm anyone. Ordinary pickleball/fitness equipment is not a weapon merely because normal use can cause injury. PBX may refuse entry, require departure or take proportionate protective action under the Agreement.
Illegal possession, use, supply, sale or distribution of controlled substances is prohibited. Smoking and vaping are prohibited inside and within applicable smoke-free buffers. Recreational cannabis use at the Facility is prohibited. Do not participate when alcohol, cannabis, medication or another substance makes participation unsafe, or when impairment creates a safety risk or disruption. PBX may restrict unsafe use or require departure under its conduct/accommodation procedures.
Lawfully possessed medication used as directed is not prohibited merely because it is medication. Disability-related accommodations, including medical cannabis, are considered under applicable law and health/safety requirements; this does not permit prohibited smoking/vaping or override stricter sauna rules. Alcohol may be brought in, supplied or consumed only with PBX's express authorization, lawfully and in designated areas. Unauthorized outside alcohol is prohibited; authorized service does not permit unsafe participation.
Organized coaching, lessons, training or other instruction, paid or unpaid, require PBX authorization. PBX may authorize independent contractors. Client solicitation or promoting a coaching/training business also requires authorization. Ordinary friendly tips and permitted guardian/designated-adult supervision remain allowed; unsolicited criticism, condescension and interference are not.
Guests, spectators and supervisors must comply. Spectators stay in designated safe viewing areas without interfering, heckling or directing play. A required supervisor must remain where direct supervision is possible and follow staff directions. Sponsoring Members must inform ordinary Guests of the rules and remain accountable under the Agreement. Parents/guardians must ensure children understand the rules; bullying involving youth may require immediate protective action.
Report concerns promptly to the front desk, info@playpbx.com or any available Account reporting feature. PBX handles reports as confidentially as reasonably practicable; investigation, safety and legal duties may require disclosure. Good-faith reporting is protected from retaliation. Formal complaints, significant/serious incidents and disciplinary warnings relied upon are documented; routine courtesy reminders not used for discipline need not have a separate record. Written complaints receive reasonable efforts toward an initial response/progress update within 10 business days; complex matters may take longer and immediate protection may occur meanwhile.
PBX acts reasonably considering severity, context, history and impact. For most conduct issues it uses a documented verbal warning, written warning, specified temporary suspension, then termination as appropriate. A first minor issue may need a reminder; moderate or repeated issues may warrant a written warning. Serious conduct, threats, violence, harassment, unsafe impairment, theft, damage or immediate danger may justify skipping steps and immediate removal, suspension or termination. Conduct suspensions are proportionate and specified for 1–90 days.
PBX gives written reasons, duration or interim status and appeal information as soon as reasonably practicable. Appeal a written warning, suspension or termination to info@playpbx.com within 14 days of notice. Management makes reasonable efforts to give an initial response/progress update within 10 business days; complex matters may take longer. Decisions are final only within PBX's internal process and do not limit non-waivable rights.
Dues continue during a warranted disciplinary suspension under the existing payment/cancellation terms; no automatic refund or extension applies except as law requires or PBX agrees in writing. Interim suspension is reviewed as soon as reasonably practicable considering the matter's complexity and information needed. Time already excluded counts toward resulting disciplinary suspension. If PBX does not establish a breach warranting suspension, or any part was unwarranted, PBX refunds the pro-rata dues for that period. An equivalent credit or extension requires the Member's agreement. Termination stops future dues and gives the Agreement's pro-rata unused-prepayment refund, with properly owing charges/documented damage deductions explained. Non-payment and payment-dispute protections remain separate.
Ordinary Guests must be 18 or older, sponsored by a current adult Member in good standing, have their own named Account, personally accept the applicable Agreement/waiver before entry and meet activity/orientation requirements. The host's acceptance does not replace the Guest's. The host stays on site throughout but need not play. Check in at reception on every visit before entry, using the available digital or staff-assisted process; staff can assist with profiles and acceptance.
Ordinary Guest admission costs $25 plus HST per actual visit, paid by the adult Member host at check-in, whether the Guest plays or watches. Court and other activity charges are additional. No admission is charged if the Guest does not arrive. Repeat scans or beacon detection do not create a second admission charge. If the Guest chooses to use the club despite no available court, admission is still charged. Unused prepaid admissions are credited to the payer's Account.
Eligible adult Guests may make unlimited repeat paid visits, subject to capacity, host presence and rules; no monthly visit limit or forced Membership conversion applies. No more than 4 players may play on a court at a time; eligible participants may rotate. Each private court booking may include at most 3 ordinary Guest players. Guest fees are not credited toward Membership. Banned Guests may not return under another host; knowingly bringing a banned Guest may lead to action against the Member under the Agreement.
Ordinary adult Guest admission includes eligible gym/sauna use, changing/showers, lounge and on-site towels, subject to orientation, availability and rules. It provides no independent booking right. Programs, lessons, leagues, tournaments and selected public sessions admit non-members only where their specific published/approved terms permit. Public-session admission does not create general drop-in/private-court access or ordinary Guest privileges. General youth Guest admission is not offered: payment or an adult sponsor does not create youth eligibility.
A disability support person providing actual support is admitted free and is not counted as a Guest player. When PBX requires adult supervision of an eligible under-16 participant, one necessary non-playing parent/guardian or parent-designated adult aged 18+ attends free solely to supervise, without an adult Member host. The adult checks in, personally accepts the applicable Agreement/waiver and follows safety/conduct rules. This does not grant independent court/gym/sauna use, ordinary Guest access or new youth eligibility, and does not give free ordinary observer admission when adult attendance at a PBX-supervised program is not required.
All under-18 participants need guardian consent and applicable youth acceptance; Youth Membership requires an adult expressly accepting payment responsibility. Ages 16–17 may use courts independently and join adult-designated sessions subject to published skill eligibility. Under-16s require direct parent/guardian or parent-designated adult supervision except in designated PBX-supervised programs. An exception for identified adult-designated open plays/group programs requires head-coach assessment, Director written approval and separate written guardian consent, reviewed at least every six months.
Gym and sauna eligibility starts at 16, subject to orientation, posted rules and manufacturer requirements; under-18s still need guardian consent. No under-16 sauna use is allowed. Under-16 gym use requires continuous supervision by a parent/guardian aged 18+ or PBX-approved qualified fitness coach. A designated court supervisor does not qualify for gym supervision merely by that designation. Youth program/event prices include admission for the stated activity without an additional ordinary Guest fee, subject to published eligibility and supervision terms.
If PBX cancels a court after a Guest checked in, and that Guest came to play and leaves promptly without otherwise using the club, PBX refunds their admission. Associated unused Guest charges from a PBX cancellation are refunded to the original payment source; credit paid is restored. Court late-cancellation/no-show charges remain separate from Guest admission.
Change out of outdoor shoes in the designated entrance/changing area. Clean indoor footwear is required beyond that point, subject to wet-area/sauna rules and accessibility accommodation. Cleaning or drying outdoor shoes does not replace changing them. On courts, wear clean, dry, non-marking closed-toe athletic shoes with a secure fit. Indoor court shoes are recommended; other indoor athletic shoes are acceptable if compliant and not worn outdoors for the visit. Sole colour, brand or a printed label is not the test; staff may consult manufacturer information.
No court access in outdoor, marking, wet/gritty, open-toe, unsecured, cleated/studded or otherwise unsuitable footwear, or bare feet/socks alone. Staff may inspect soles and require compliant footwear before entry/continuation, without scuff-testing on the court. This applies to players, youth, coaches and anyone stepping on courts. Disability-related accommodation rights remain. There is no footwear fine. If you cannot play, a manager may offer a goodwill credit but none is guaranteed. Repeated refusal to comply follows the conduct process. Report shoe marks immediately; PBX may recover documented actual cleaning/repair costs caused by non-compliant footwear, with invoice/estimate on request.
The gym requires clean closed-toe indoor athletic shoes suitable for fitness. Sauna footwear is optional; any footwear must be clean and heat-appropriate. Clean shower sandals are recommended in wet areas. The court athletic-shoe requirement does not apply in showers/sauna. Clean indoor shoes remain required in lounge, mezzanine and common areas beyond the changing point.
PBX may require a current clear Member profile photo for staff visual identity verification. Without a usable photo, show photo ID each check-in unless a reasonable alternative is approved. Staff normally view ID and record verification without retaining a copy/document number; additional retention needs a separate necessary lawful purpose and notice. Accommodation needs are considered.
PBX security video/audio recording is separate from profile photographs and promotional media. Monitored entrances, common areas and courts are recorded for safety, security, loss prevention and incident investigation. No cameras/audio recording are permitted in change rooms, washrooms, showers or sauna. Security recordings are not a promotional source or member replay service; access, copying and disclosure are limited to authorized need and lawful purposes. See the PBX Privacy Policy for full processing, coverage, retention, safeguards, requests and complaints; email privacy@playpbx.com for privacy matters.
Promotional images are optional and separate. PBX gives adults clear prior purpose notice and a meaningful opportunity to object to general club photography, with reasonable avoidance/cropping/blurring/exclusion. Featured close-ups, testimonials, sensitive uses and new purposes require recorded express permission. Identifiable under-18 capture/use requires guardian permission and the capable young person's agreement; otherwise identifiable incidental youth images are excluded/cropped/blurred. Tell staff or info@playpbx.com to object or withdraw. PBX stops new uses and reasonably removes/replaces controlled material, but cannot recall distributed print or independent copies. Declining does not affect access; Agreement acceptance is not blanket photo permission. Marketing opt-in is separate, optional and withdrawable.
Protect your belongings. PBX is not responsible for lost, stolen, damaged or unattended property, subject to the Agreement and applicable law; this policy does not expand that disclaimer. Report lost items to the front desk, info@playpbx.com or 416-766-6565 with description, approximate last-seen date/location and contact details. Bring found items to staff. PBX logs them and reasonably tries to identify/contact an owner where linkable to an Account.
Claim items during operating hours; staff may ask for a description or identification. Ordinary property is held 30 days from logging, then may be donated, recycled or disposed of. Valuables are secured for 30 days and then handed to police or otherwise reasonably disposed of; staff examine them only as needed to identify the owner. Identity documents, bank cards and keys are secured for 30 days, with owner contact where identifiable, then handed to police or securely destroyed. Medical items are secured for 30 days; unclaimed medication goes to a pharmacy for disposal, and other medical items may be disposed of/donated. Perishable/open food/drink, used towels and sensitive hygiene items are disposed of at business-day end unless claimed. Dangerous/prohibited items, weapons or controlled substances are not handled by staff; police are contacted.
Free day-use lockers are for your visit only, with no reserved/term lockers. Empty yours before leaving. PBX may open/clear lockers at/after closing and at any time for safety/security. Removed belongings follow these lost-property rules and privacy obligations. PBX is not responsible for locker contents, subject to the Agreement and law. Disposal after the applicable holding period does not create liability beyond those limits.
Court time is charged separately from Membership and Guest admission. Current Member court prices are $20 off-peak or $28 peak per whole court per hour plus HST. Standard two-hour Member open play is $12 off-peak or $16 peak per person plus HST, without an additional court fee. Peak hours are weekdays 16:00–22:00 and weekends 09:00–22:00. Other sessions and services display their price and terms before purchase. Your accepted Agreement and applicable notice/protected-term safeguards govern.
Private courts are booked through Playbypoint in one- or two-hour blocks starting on the hour, up to 10 days ahead. Each Member may hold 2 future private court Bookings as organizer; joining another Member's Booking does not use that limit. The organizer may pay the full court charge; other eligible Members do not have to be named on that private court reservation to play. Payment splitting is optional. Consecutive one- or two-hour reservations are permitted, including during peak hours, subject to availability and the usual organizer limits. Each reservation counts separately for its actual organizer; times must not overlap. Walk-on play requires an unbooked court and staff confirmation. Start/end at the booked times and leave promptly for the next group. Use the separate designated warm-up/skill area when available; it is not a bookable court. Another court may be used only when unoccupied and staff confirm availability. Keep walkways clear. Keep court gates securely closed during play. Use designated gates to enter and leave. Do not climb, hang on or lean against gates or fencing. Stop play and notify staff if a gate, fence or court boundary is damaged or unsafe.
Only water in a securely closed bottle is permitted on court; keep it safely off the playing path. Other drinks remain off the court surface; food stays outside the court enclosure in designated dining/lounge areas. Bags and belongings must stay in lockers or designated storage/benches outside the fenced court area; keep the playing area, run-off space, gates and walkways clear. Do not drag equipment, lean/sit/hang on nets or posts, alter nets, add tape/markings or modify surfaces. Ask staff to move/adjust equipment. Stop play and tell staff about spills, wet spots, debris, damage or unsafe equipment; do not play on wet surfaces or repair surfaces yourself.
Use safe compliant paddles and PBX-approved balls in good condition, including Franklin X-40. For ordinary bookings bring approved balls or buy them; PBX supplies balls for programs, clinics, lessons and organized open play. Staff may reject damaged/unsafe/unsuitable equipment. Extra items such as chairs, speakers, tripods, photography/fitness equipment or other non-standard equipment require approval before being placed on court.
Call “ball on!” to alert an adjacent court and wait until its point ends before retrieving a stray ball. Stop safely when a ball enters your court. Make honest line calls, give opponents the benefit of doubt and replay unresolved disputed points; seek staff help if needed. Respect rotations, court/time limits and skill/age eligibility. In open play follow the posted paddle queue/rotation and rotate off after each game or as directed. Do not monopolize courts; encourage less experienced players and keep friendly advice welcome. Clear balls, bottles, towels and belongings after play and report damage.
Use only your approved admission. All Members and Guests must check in at reception on every visit, regardless of the planned activity, using the available digital or staff-authorized process. Complete the required Agreement/waiver acceptance before using the club. Staff offices, storage, mechanical and electrical rooms are restricted; enter only when authorized/accompanied or directed. Lounge/mezzanine shared access follows safety and availability rules. Private events restrict only their approved areas and do not automatically exclude Members from the lounge. Advance restriction notice is given where reasonably practicable. Closure/substantial-interruption remedies in the Agreement remain unaffected.
Personal audio/video must not be audible to others anywhere; no speakerphone. PBX controls facility audio. Earbuds/headphones may be used for individual practice/warm-up but are discouraged in games so safety calls can be heard. Take quiet calls only in reception/lounge away from active play; no calls on courts, in activity areas or private changing/washroom/shower/sauna spaces. Emergency calls and PBX-authorized safety/operational communications remain allowed. Sauna devices are prohibited.
Personal photos/video of your own play are permitted only without recording others without their consent. Livestreaming, broadcasting or posting recordings of others requires express consent. No recording of any kind is permitted in change rooms, washrooms, showers or the sauna. Organized commercial/promotional filming requires prior PBX approval as well as individual consent and any court-equipment approval. Security signage does not authorize visitors to record people.
Sauna use is limited to eligible participants aged 16+, with guardian consent under 18, orientation, posted rules and manufacturer requirements. Under-16 court exceptions do not permit sauna use. Free required-supervisor admission does not include sauna use. Staff may verify age and deny ineligible or unsafe use.
The sauna risk disclosure in Section 4 of the Participation Agreement, or the corresponding provision of your previously accepted combined Agreement, applies. Do not use if pregnant, with a heart condition, uncontrolled blood pressure, heat-regulation-impairing medication or a condition aggravated by heat. Consult your physician if uncertain, and before use with low blood pressure, respiratory conditions, diabetes, epilepsy/seizures, recent surgery, fever or acute illness. These are not exhaustive warnings. Do not use under alcohol/drug influence, including medication impairing heat tolerance/judgment, or when unwell, dizzy, lightheaded or with open wounds. PBX does not provide medical supervision or a dedicated attendant.
Follow posted maximum session duration, minimum cool-down interval and capacity, including any stricter manufacturer/staff limits. Exit immediately if dizzy, nauseous or unwell. Drink water before, during and after use. Shower first; do not apply oils, lotions or creams before entry. Sit/lie on a towel rather than directly on benches. Swimwear or a towel wrap is required; the sauna is not clothing-optional.
Keep conversation quiet. No electronic devices, music, calls, food/drink except sealed water, fitness equipment, books or items vulnerable to heat/obstructing space. For signs of heat illness, leave immediately and alert staff; call for help/911 in an emergency and follow responders' directions. The sauna may close for cleaning, maintenance or repair, with planned notice where practicable. PBX maintains it to manufacturer guidance and applicable standards. Breaches may result in loss of sauna privileges and proportionate conduct action.
Retail prices are CAD plus applicable HST unless expressly stated otherwise. Payment is due on purchase. PBX is cashless at launch; use supported Platform/Account payment options.
For change of mind, returns and exchanges are accepted within 14 days for unused resalable goods with proof of purchase. Refunds are made to the original payment method: apparel/accessories must be unworn/unwashed with tags; equipment must be unused in original packaging. Demo/trial equipment and gift cards are not returnable/refundable for change of mind; sale/clearance items are final sale for that purpose. PBX may refuse returns not meeting these conditions. Faulty, damaged-when-sold or misdescribed goods are separate: contact PBX promptly for appropriate repair/replacement/refund regardless of the 14-day window or sale status. Statutory rights remain unaffected.
Standard paddle rental is $5 plus HST per paddle per visit, non-refundable after issue except as law/remedy requires. Return it to the front desk the same day before leaving unless staff agree otherwise. You are responsible while it is with you, allowing ordinary wear without charge. For damage beyond ordinary wear PBX may charge reasonable actual repair cost; loss or damage beyond repair may require reasonable equivalent-replacement cost. Staff review circumstances and explain the amount before charging an authorized Account method. Payment-dispute and statutory protections apply. Balls are not rented; ordinary court bookings require your approved balls or purchase, with program/lesson/open-play balls supplied as above.
Towels are included free for everyone admitted, for on-site use during the visit; return to designated bins before leaving. Towels/day lockers are not rentals and have no separate fee.
Resolve minor scoring/rotation disagreements calmly; replay a disputed point or ask staff if needed. Staff may mediate, separate people, reassign court space, end an unsafe session or refer conduct concerns for proportionate action. Formal conduct complaints and appeals follow the conduct section above. Billing issues follow the billing section; privacy complaints follow the Privacy Policy.
PBX uses DUPR ratings and does not maintain its own independent rating. DUPR determines ratings under its rules from submitted results/information, including PBX scores and any qualified initial coach assessment. PBX uses those ratings with published session eligibility for open plays, programs, leagues and clinics.
Ask info@playpbx.com or the Manager on Duty to review how PBX applied published eligibility, an error in scores/player information PBX submitted, or an initial DUPR coach assessment PBX offered under DUPR rules. PBX makes reasonable efforts to provide an initial response/progress update within 10 business days; complex matters may take longer. It corrects its submission errors through DUPR's process but does not control DUPR, promise a rating change or guarantee that process's timing. Other rating questions should go to DUPR directly.
Eligibility/rating reviews are operational and do not use the disciplinary appeal process. PBX decisions are final only within its internal review, subject to applicable DUPR processes and non-waivable rights. Engage in good faith. PBX may decline frivolous, vexatious or already resolved mediation; safety concerns may require immediate protective action regardless of a formal complaint.
PBX Pickleball Club Inc. · 501 Alliance Avenue, Unit 5, Toronto, Ontario M6N 2J1 · 416-766-6565 · info@playpbx.com
Privacy requests: privacy@playpbx.com · PBX Privacy Policy
