Effective Date: June 15, 2026
Last Updated: June 15, 2026
PBX Pickleball Club Inc. ("PBX," "we," "us," or "our") is committed to protecting personal information and handling it responsibly.
This Pre-Launch Website Privacy Policy explains how PBX collects, uses, discloses, retains, protects, and disposes of personal information in connection with:
This policy is intended for PBX's pre-launch website and related communications. It does not describe future in-facility operations, member check-in systems, full booking and payment flows, facility cameras, guest Wi-Fi, access-control systems, youth programming, waivers, lessons, leagues, tournaments, or other operational club services that may be introduced closer to opening. PBX may replace or update this policy with a fuller privacy policy when those services are launched or announced.
PBX handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA"), Canada's Anti-Spam Legislation ("CASL"), and other applicable Canadian privacy laws.
If you require this policy in an alternate format, please contact PBX using the contact information in Section 14.
PBX is responsible for personal information in its possession or control, including personal information transferred to service providers for processing on PBX's behalf.
PBX has designated a Privacy Contact responsible for overseeing PBX's privacy practices and responding to privacy questions, requests, and complaints:
Privacy Contact: PBX Privacy Contact
Email: privacy@playpbx.com
Location: Toronto, Ontario, Canada
PBX may update this contact information from time to time.
The personal information PBX collects depends on how you interact with PBX, what information you choose to provide, and which tools are active on the Website at the time. PBX limits its collection to information reasonably necessary for identified purposes.
When you submit a Website form, join PBX's mailing list, request information, contact PBX, inquire about private events, respond to a survey, or otherwise communicate with PBX, PBX may collect information such as your name, email address, phone number, inquiry details, private-event details, marketing preferences, and any other information you choose to provide.
If you join PBX's mailing list or otherwise consent to marketing communications, PBX may collect and maintain records such as your email address, consent status, communication preferences, form source, page context, campaign or referral source, submission timestamp, unsubscribe status, email delivery status, bounce status, and email engagement information such as opens, clicks, and link engagement, depending on the tools and settings active at the time.
When you use the Website or interact with PBX's digital communications, PBX and its service providers may collect technical and usage information such as IP address, browser type, operating system, device information, pages viewed, links clicked, referring page, time spent on pages, form source, campaign or referral parameters, QR-code or UTM-style attribution information, submission timestamps, and related website, email, or campaign analytics.
PBX may use cookies, pixels, tags, web beacons, scripts, analytics tools, advertising tools, attribution tools, conversion-measurement tools, and similar technologies, including tools such as Google Analytics, Google Tag Manager, Meta Pixel, Google Ads, or similar platforms, to operate the Website, understand Website usage, measure campaign performance, remember preferences, prevent fraud, improve services, and, where enabled, deliver, personalize, retarget, or measure advertising. Some advertising, retargeting, or conversion-measurement tools may not be active at all times.
If you interact with PBX through social media, PBX may collect or view information you make available through that platform, such as your username, public profile information, comments, messages, tags, photos, or other interactions. Your use of social media platforms is also governed by the privacy policies and settings of those platforms.
PBX may also receive limited information about you from another person, such as when someone refers you to PBX, includes you in a private-event inquiry, or shares your contact information with PBX for a pre-launch inquiry or communication.
PBX does not currently provide a dedicated recruitment or job-application function on the Website. If you use a contact form or email to ask about employment opportunities, submit employment-related information, or apply through a third-party job platform, PBX may collect information such as your name, contact information, resume, work history, availability, certifications, references, interview notes, and other information you provide or that PBX reasonably requires to assess or respond to the inquiry or application.
The pre-launch Website is not intended to collect personal information directly from children under 18. PBX does not intend to send marketing communications directly to children under 18. If PBX later offers youth programming, youth memberships, camps, lessons, events, or other services involving children or youth, PBX will provide additional privacy disclosures, waivers, consents, or terms as appropriate.
PBX may collect, use, and disclose personal information for the following purposes:
PBX may use information in aggregated, de-identified, or anonymized form for business planning, analytics, reporting, service improvement, and other lawful purposes, provided the information no longer identifies an individual.
PBX obtains consent to collect, use, and disclose personal information in different ways depending on the circumstances and the sensitivity of the information.
Express consent. PBX may request express consent through a checkbox, form submission, electronic acceptance, written agreement, or other clear affirmative action. This may apply to marketing consent, optional communications, surveys, or other optional uses.
Implied consent. PBX may rely on implied consent where the purpose is obvious and reasonably necessary to provide a requested service, such as using your email address to respond to an inquiry or using your contact information to follow up on a private-event request.
Consent not required in limited circumstances. PBX may collect, use, or disclose personal information without consent where PIPEDA or another applicable law permits or requires it, such as to comply with a legal obligation, respond to valid legal process, investigate a breach of an agreement or law, collect a debt, address an emergency, or protect PBX's legal rights.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent for information that is necessary to provide a requested service, PBX may no longer be able to provide that service. For example, PBX cannot continue sending marketing emails after you unsubscribe.
PBX may send marketing or promotional communications, including opening updates, membership information, event invitations, club news, program updates, and offers, only where permitted by CASL and other applicable law.
Marketing consent is separate from any future membership, waiver, or participation terms. You are not required to consent to marketing communications in order to make a general inquiry, except where a specific optional mailing-list signup requires communication for that purpose. Where PBX asks you to sign up for marketing emails through the Website, PBX intends to use a clear, unchecked consent checkbox or another express consent mechanism.
Every PBX commercial electronic message will identify PBX as the sender, include PBX contact information, and include a functioning unsubscribe mechanism where required. You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting PBX. PBX will process unsubscribe requests without delay and in any event within the period required by law.
Unsubscribing from marketing does not prevent PBX from sending service-related, transactional, safety, account, legal, or operational messages where permitted by law.
PBX and its service providers may use cookies, pixels, tags, web beacons, scripts, analytics tools, advertising tools, attribution tools, conversion-measurement tools, and similar technologies. These may include tools such as Google Analytics, Google Tag Manager, Meta Pixel, Google Ads, or similar platforms, depending on which tools are active at the time.
These technologies may be used to:
Some advertising, retargeting, or conversion-measurement tools may not be active at all times and may be introduced, modified, or discontinued as PBX's Website, services, and marketing activities evolve.
Where advertising, retargeting, conversion-measurement, or similar tools are active, PBX or its service providers may collect or receive information about Website visits, ad or campaign interactions, referral sources, pages viewed, form submissions, and conversion events. Some tools may use device identifiers, cookies, pixels, or hashed contact information to help measure advertising performance, attribute signups, prevent fraud, or avoid showing irrelevant ads, where permitted by law and applicable settings.
You can control or delete cookies through your browser settings. Some Website features may not function properly if cookies are disabled. Where PBX provides cookie settings or consent controls on the Website, you may use those controls to manage available preferences.
Some browsers offer "Do Not Track," Global Privacy Control, or similar settings. PBX's Website may not respond to all such signals unless PBX has implemented tools that recognize them. Where PBX provides cookie or privacy preference controls, those controls should be used to manage available Website preferences.
PBX may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this policy:
PBX does not sell, rent, or trade personal information to third parties for their own unrelated marketing purposes. PBX may use service providers and advertising or analytics tools to measure, deliver, or improve PBX advertising or communications, subject to applicable consent requirements and Website settings.
PBX may use third-party service providers to operate the Website, process forms, route inquiries, manage email subscriptions, maintain consent records, send communications, provide analytics, attribution, advertising, retargeting, conversion-measurement, hosting, security, and related services, maintain systems, and support PBX's pre-launch operations.
Service providers may process personal information on PBX's behalf. PBX takes reasonable steps to require service providers to use personal information only for the purposes for which it was provided, protect it with appropriate safeguards, and comply with applicable privacy law.
PBX's service providers may store or process personal information in Canada, the United States, or other jurisdictions. Where personal information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities. PBX uses reasonable contractual, technical, and organizational measures to protect personal information transferred to service providers.
PBX retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal, tax, accounting, regulatory, contractual, record-keeping, and insurance obligations, resolve disputes, protect legal rights, and maintain appropriate business records.
PBX generally applies the following retention approach:
Marketing consent and subscription records: PBX retains these records for the duration of the consent plus a reasonable period after withdrawal or unsubscribe to document consent history and compliance.
Website forms, inquiries, and communications: PBX generally retains these records for up to 3 years, unless they are tied to a transaction, legal matter, dispute, business record, or other reason requiring longer retention.
Website analytics, campaign, cookie, and email engagement data: PBX retains this information for the period configured in PBX's systems or service-provider settings, and only as long as reasonably necessary for analytics, reporting, security, or marketing purposes.
Job applicant records: PBX retains these records for as long as reasonably necessary for recruiting, hiring, legal, or business purposes.
Legal, accounting, tax, compliance, and business records: PBX retains these records for the period required or appropriate under applicable law, accounting practices, contractual obligations, or business needs.
When personal information is no longer needed, PBX will securely destroy, erase, overwrite, de-identify, or anonymize it. PBX may preserve information longer if it is subject to a legal hold, investigation, dispute, claim, audit, regulatory matter, or other legal or business requirement.
PBX protects personal information using safeguards appropriate to the sensitivity of the information. These may include physical, organizational, contractual, and technological safeguards, such as restricted access to systems and records, secure account credentials, access controls, role-based permissions, service-provider obligations, secure communications and storage practices, software updates, and network security controls.
No system is perfectly secure. PBX cannot guarantee absolute security, but PBX takes reasonable precautions to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or disposal.
Subject to applicable legal limits, you may request access to personal information PBX holds about you, request correction of inaccurate or incomplete information, withdraw consent, request deletion where retention is no longer required, or make a privacy complaint.
To make a privacy request, contact PBX's Privacy Contact. PBX may need to verify your identity before responding. PBX will respond to access requests within the period required by law.
PBX may refuse or limit a request where permitted or required by law, including where disclosure would reveal personal information about another person, compromise an investigation, disclose confidential commercial information, disclose information protected by privilege, interfere with legal rights or obligations, or require disclosure of information that PBX is legally permitted or required to withhold.
PBX will not penalize you for exercising your privacy rights, but certain services may not be available if PBX no longer has the information or consent needed to provide them.
If you are not satisfied with PBX's response to a privacy request or complaint, you may contact the Office of the Privacy Commissioner of Canada.
The Website, emails, social media pages, or other PBX communications may link to third-party websites, services, applications, payment tools, social media platforms, or other digital services that PBX does not operate. PBX is not responsible for the privacy practices of those third parties. You should review the privacy policies and terms of any third-party service you use.
For questions about this policy, PBX's privacy practices, or to make a privacy request, contact:
PBX Privacy Contact
Email: privacy@playpbx.com
Location: Toronto, Ontario, Canada
You may also contact the Office of the Privacy Commissioner of Canada through its website at www.priv.gc.ca or by calling 1-800-282-1376.
PBX may update this policy from time to time to reflect changes in privacy practices, services, technology, legal requirements, or business operations. PBX will post the updated policy on the Website and update the "Last Updated" date.
PBX expects to replace or expand this pre-launch policy when PBX begins offering full club operations, memberships, bookings, payment processing, facility access, cameras, Wi-Fi, youth programming, waivers, or other operational services. Where required by law, PBX will provide additional notice or obtain fresh consent before using personal information for a materially new purpose.
